Condiciones de Envío

Purchasing and Shipping Terms:

The prices that appear in the on-line catalogue include VAT, both for books and videos, journals and magazines.
The prices of the books, as provided for in article 9 of Law 10/2007, of 22 June, on Reading, Books and Libraries, are set by the publishers. In exceptional circumstances, they may vary slightly without prior warning but the price change will always be justified by a notice from the publisher.
NAOS LIBROS imports most of the foreign books listed in its catalogue straight from the publisher. In this case, as well as any changes made by the publisher, fluctuations in the original currency, transport costs, etc. may alter the final price of a book that was not in stock. Customers will always be informed of these changes before their order is confirmed.
Librería NAOS accepts no responsibility for any charges made for taxes, customs clearance and customs duties. These must be paid in cash by the customer on receipt of the merchandise.

General considerations when placing an order:
The fact that a product is listed on our website does not mean that it is available in real-time in our warehouses and bookshop. We do not guarantee the complete availability of the stock of products advertised on the website.
Although the information on the availability of books matches reality quite closely, it is not always accurate.
When an order is placed, if its status is shown as “Stock in bookshop”, this means that it is immediately available for sale as there are copies in the bookshop. The other statuses for a book will appear on the same page indicating how long it will take for us to receive it. The arrival dates for books that are not in stock are approximate, based on our previous experience with the different suppliers, so they are merely indicative. Under no circumstances do the above arrival dates constitute a commitment by the bookshop to ship on those dates.
If you have ordered some articles and one or more of them is not in stock, you have two options: If you prefer, we can send you the ones that are currently in stock, at a cost of 6.00/9.00 euros (depending on the method of payment chosen). We will then send a second parcel to you at a cost of 4.00/6.00 euros when we receive the other items. Or, if you prefer, you can receive everything at the same time, when all the items are in stock, and the shipping cost will be as shown on the website.

Orders are processed from Monday to Friday, during the 24 hours following their receipt. Orders that are received on Fridays after 1:00 p.m. or on weekends will be processed starting on the following Monday. Any closure for holidays (if this occurs) will be specified, or if for any reason sales on the virtual shop need to be suspended.
While the order is being processed, the customer will be informed of the status of the order and of any incidents that might occur.
If delivery does not occur within the estimated time frame, let us know (by phone, e-mail or fax) so that the appropriate complaint can be sent to the shipping company. It should be noted that couriers do not deliver on Saturdays, Sundays or public holidays. Under no circumstances will failure to comply with the estimated time frames justify the refunding of the shipping costs.

Shipping costs, methods of payment and delivery times:
Orders shipped to Spain and Portugal:
NAOS LIBROS normally uses courier services for shipping. In each case, we have selected the best available offer and therefore have established companies that offer the best conditions, with the most economical rates, unbeatable delivery times and the possibility of tracking the status of a shipment.
However, under exceptional circumstances, if the customer wishes to have an order shipped to a post office box, the post office’s “Paquete Azul” (literally, Blue Package) parcel service will be used, and payment must be made by VISA card. The shipping costs to be paid will be the same as those for a package sent by courier.
Payments by VISA CREDIT Card and Mastercard: To collect payment for the order, the card number, expiry date and security code will be requested. The security of the data provided is guaranteed using standard SSL encryption protocols. Remember that all the data you send through this form are protected by the Secure Socket Layer (SSL) encryption system. This system encrypts the data so that, if someone manages to get hold of them during the data transmission process, they cannot read them as they do not have the necessary key. We do not store card data.

Payments by Bank Transfer: When placing an order, on activating the Bank Transfer option, the account number will be provided to which the transfer or deposit can be made. The customer is responsible for any bank commissions charged for transfers, should they exist.
Customers must pay the shipping costs summarised below by weight and country:


Shipping with Postlibris uses the national and international network of post offices. Parcels are not registered and, if in exceptional circumstances the package is not delivered or is not picked up by the customer, no refund will be made until the package has been returned to us by the post office.
You can see that you are on a secure server when Netscape displays a key in the bottom left-hand corner of your browser or Internet Explorer displays a padlock in the bottom right-hand corner. You can also see that the URL has changed from http to https.
If you wish, you can send this information to us over the phone or by e-mailing .  Your card will only be charged when the order is ready for handing over to the shipping company and the amount will correspond only to the articles that are sent out. Electron and wallet cards are not accepted as a method of payment.
Shipments to Portugal can only be paid with a VISA CREDIT card and the cash on delivery option is not available.
Delivery Times: Deliveries shipped to Peninsular Spain and Portugal are by courier and have an estimated delivery time of 1 to 3 days, provided the titles ordered are in stock.
Shipments to: Canary Islands, Balearic Islands, Ceuta and Melilla use the post office “Paquete Azul” or “Postlibris” services. The latter is only used for packages under 2 Kilos and the estimated delivery time is 5 to 10 days. For customers who wish to receive their order by courier, the delivery time will be from 2 to 5 days and the shipping charge will be sent to them by e-mail or over the phone.
If, for reasons not attributable to NAOS, a shipment is returned to us, we will contact the customer to find out why it has been returned. If this occurs twice with the same customer, this user will be immediately deleted from our system and no future shipments will be possible.
Orders to destinations outside Spain:
This type of shipment will only be permitted if paid for with a VISA CREDIT card, Mastercard or Virtual POS. It will be sent as detailed in the following table, which summarises the shipping costs and delivery times to the different countries.
Customers must pay the shipping costs summarised below by weight and country:



     (*): For Mexico and South America there is a cheaper rate of €18.00 for up to 2 kilos that uses “Postlibris” book post, with an estimated delivery time of 10 to 20 days. The rates can be seen when placing the order.
Customers who have their own courier service or an account with a shipping agency can arrange for their package to be picked up from us and no “shipping charges” will be charged.
Credit cards and Virtual POS will be charged in euros.
NAOS will not be held responsible for any delays or charges due to customs handling that may arise in some countries. In this case, it is the purchaser who is responsible for carrying out the formalities required by the government of that country and for paying the corresponding duties, should they exist. NAOS will cooperate with its customers as far as possible, informing them of this circumstance when it becomes aware of it.
There are some countries, such as China, Japan, Korea, India, Madagascar and Argentina, to which shipments are made by post rather than by courier, as our shipping company does not cover these countries because of problems with customs there, but they will provide the corresponding locators.
Delivery dates are calculated in business days - from Monday to Friday - as we do not ship on Saturdays, Sundays or public holidays.
Questions and delivery incidents:
If your order does not arrive by the estimated delivery date, you can contact us at or on (+34) 91 559 5292. We will immediately contact our shipping agency or the post office and report back to you on your incident either by e-mail or phone. The post office does not permit complaints until one month after delivery, provided the package was registered.

Only defective books and incorrect shipments may be returned. In this case, it will be NAOS that covers the cost of return shipping, provided the customer notifies us of this circumstance.
To make a return, first send us an e-mail to the following address:  or phone us on (+34) 91 547 3916.
If you wish to cancel an order, you can do so, provided we have not already shipped it. If it has already been shipped, you must wait until you receive it and then return it in perfect condition. The customer is responsible for the cost of return shipping.
Imported books cannot be exchanged once 24 hours has passed after the order date; only those with a defect inside

Privacy and Confidentiality Policy
Pursuant to Organic Law 15/1999, of 13 December, on the Protection of Personal Data, at the time a customer places an order, his or her personal data, address and information regarding the method of payment are entered into our database. These data will be used only to process the order and send out information about offers and services that may be of interest to our customers.
NAOS ensures the confidentiality of the information provided by our customers and guarantees that under no circumstances will it be handed over to third parties.
In any case, NAOS customers may at any time exercise the rights of access, rectification, cancellation and opposition by e-mailing us at

Special Terms and Conditions
Schools and public libraries have the following special terms and conditions:
Payments by bank transfer:

NAOS will send them the books requested together with the invoice and the bank account details for the transfer.
Shipping charges:
The shipping charges for orders under €100 is €6.
In all cases, any questions regarding these conditions may be queried directly with the bookshop.
Ask the bookshop for the terms and conditions for larger orders from schools and libraries.
Legal Notice and Privacy and Confidentiality Policy

Ask the bookshop for the terms and conditions for larger orders from schools and libraries.
Legal Notice and Privacy and Confidentiality Policy
Please read all the sections of the legal notice and our privacy policy before using this Website. The following terms and conditions are binding on all users of the site.
Pursuant to Law 34/2002, of 11 July, on services to the information society and electronic commerce, NAOS LIBROS, S.L. (hereinafter, NAOS) with Tax ID Code B78602588 and its address at Calle Quintana, 12, MADRID 28008 informs you that it was registered on 22 September 1992, with no. 1654, in the Mercantile Register of Madrid, volume 6419, Page 135, Section 8, Sheet no. M-104584 and Registration no. 1. 
NAOS is a meeting place in which books form our landscape. We specialise in books on architecture, construction, urban planning, landscaping, gardening, design, painting, philosophy and topics related to these subjects. We offer the following services: subscriptions to journals and magazines, bibliographical searches, bookshop accounts and sales to libraries, universities, institutions and architectural studios and companies.
NAOS is the owner of the Internet site “” (hereinafter, the PORTAL or the Website), through which it provides a variety of professional services linked with its activity.

The purpose of this document is to set the general terms and conditions for the use of the PORTAL and the various services provided by NAOS on the same. Acceptance and compliance with the general terms and conditions are mandatory for all professionals and companies (hereinafter, the USERS) who wish to make use of them (the current services or new services that NAOS may provide in the future via the PORTAL).

Users undertake to use the PORTAL and the contents and services provided without contravening current legislation, generally accepted uses and public order. It is forbidden to use the website for illegal purposes or any that could harm NAOS or a third party, or that could cause damage to or prevent the normal use of the PORTAL in any way.
In regard to the content (information, audio and/or video files, photographs, designs, etc.), the following are prohibited:
-     Its use for any kind of commercial or publicity purposes, other than those strictly permitted.
-     Its reproduction, distribution or modification, unless this has the authorisation of its legitimate owners or is permitted by the law.
-     Any violation of the rights of NAOS or its legitimate owners over the same.

Whenever it considers it appropriate, NAOS may modify, unilaterally and without prior warning, the structure and design of the PORTAL, and modify or remove the services, content, and terms and conditions for access and/or use of the same.
The duration of the provision of the Website service and its services is indefinite. NAOS reserves the right to interrupt, suspend or cease providing the Website service or any of the services contained on it under the same terms as in the preceding paragraph (unilateral modification).
4.    LINKS
Any "link” established between another website and the NAOS PORTAL shall be subject to the following terms and conditions:
-     The reproduction, whether total or partial, of any of the services or content of the PORTAL is not permitted.

-     The website on which the link is set up shall not contain any brand, trade name, business sign, name, logo, slogan or distinguishing signs other than those belonging to NAOS, unless expressly authorised.
-     Under no circumstances will NAOS be held responsible for the content or services provided to the public on the website from which the “link” is made or the information and statements included in them.
NAOS gives no guarantees, nor will it be held responsible, under any circumstances, for damages of any nature that might arise from:
-     A lack of availability, maintenance and effective functioning of the website and/or its services or contents.
-     The existence of viruses or malicious or harmful programs in the content.
-     The illegal, negligent or fraudulent use contrary to these present General Terms and Conditions, good faith, generally accepted uses and public order of the Website, its services or content by users.

These General Terms and Conditions are governed by Spanish law.
If a User or third party considers that a violation of their intellectual property rights has occurred because of the introduction of some content into the website, they must notify NAOS of this circumstance, giving:
-     The personal details of the interested party who is the owner of the rights presumably infringed, or the representation under which he or she is acting should the claim be submitted by a third party other than the interested party.

-    An indication of the content protected by the intellectual property rights and its location on the website.
-     Proof of the intellectual property rights in question.
-     An express declaration in which the interested party takes responsibility for the accuracy of the information provided.
As stated in its “PRIVACY POLICY”, which can be consulted below, NAOS has adopted the appropriate security levels for the data that it processes and stores by including the technical resources and measures available to guarantee their confidentiality, and prevent their misuse, loss, alteration, unauthorised access and theft.
The person responsible for the files that contain personal details collected through this website ( is NAOS LIBROS, S.L. (hereinafter, NAOS) with Tax ID Code B78602588 and its address at Calle Quintana, 12, MADRID 28008.
At NAOS we base our activities on respect for the truth and the privacy of people and therefore the methods used to make this possible. To comply with these aims, the activities related with collecting, using and transferring information containing personal data must be processed in a responsible and rational manner, so that we wish to inform you of our policy regarding these activities.
Therefore, based on the terms stipulated on current legislation and in particular article 2 of Organic Law 15/1999 on Personal Data Protection, we wish to inform you that for NAOS, “Personal Data” means any information regarding an individual that identifies this person, either directly or indirectly, (makes this person identifiable) and that is in the possession of  NAOS ,such as name and family name(s), e-mail address, telephone number, etc.

The NAOS Website is not intended for minors (please note that if the user is under the age of 14, the consent of his or her parents or guardians is required, and it will be necessary to contact them and ask them to confirm that they are this child’s parents or guardians and that they give their consent. Only then can the requester be accepted as a user).
In general, you can visit the NAOS Website without providing your personal data. However, so that you can enter some sections of our Website, make a comment using the contact form or when you wish to receive some information on the products and services marketed by NAOS, register as a user by creating account on the Website and be able to make on-line purchases, request our product catalogue, contact us by e-mail or subscribe to our Newsletter, it may be necessary for us to have your personal data and to request them but it is the decision of the user whether to provide them or not.
If these data are requested and not provided, you will be denied the possibility of benefiting from the features offered by our Website or any others that might be added to it.

However, when Users provide some kind of personal information to the NAOS Website, they must provide accurate, up-to-date information, understand and give their unambiguous consent to the collection and processing of that information, which will be included in a “file” registered with the Spanish Data Protection Agency by NAOS, S.L. for the purposes listed below:
-     Contact. In order to send you a text message regarding the receipt of your order or answer any questions that you send to us through our Website, over the phone or by e-mail:
-     Newsletter. In order for you to subscribe to our newsletter in order to be informed of our offers, news and, in general, new features relating to our products. Users may update or cancel their subscription at any time through the newsletter.
-     Users/Customers. You can register as a user by creating an account on the Website and gain access to our product catalogue and select what you wish to purchase.
-     On-line purchases.- In this case, you must register (see the section “How to make a purchase”) by filling in the corresponding form and, when you have selected the products you wish to purchase, you will select the manner in which your payment will be processed (see Delivery Terms and Conditions). In all cases, we must inform you that the method of payment will be the one that we agreed to at the time for purchases already made, unless you indicate otherwise.
To pay for an order using a VISA card or Mastercard, you will be asked for the card number, expiry date and security code. The security of the data provided is guaranteed using standard SSL encryption protocols. Remember that all the data you send through this form are protected by the Secure Socket Layer (SSL) encryption system. This system encrypts the data so that, if someone manages to get hold of them during the data transmission process, they cannot read them as they do not have the necessary key. We do not store card data. If you wish, you can send this information to us over the phone or by fax.

Our customers’ information is vital for our business and we do not permit or take part in its sale to third parties. NAOS only shares its customers’ information with the service providers with whom it has signed data processing contracts (pursuant to article 12 of the Personal Data Protection Act), so that they can perform certain duties on our behalf and be able to offer the service contracted. These duties may include: fulfilling orders, sending out packages or processing credit card payments. They will have the minimum access to personal information required in order to carry out their duties, but they will not be able to use it for other purposes as the information must be processed in accordance with the Personal Data Protection Act.
It is possible that NAOS may be obliged by the law to disclose its personal data because of summonses, warrants or court orders in any of the countries in which we carry out our business activities, and we may disclose your personal data in order to comply with the Terms and Conditions of Use of our Website or in emergency situations to protect the security of individuals, the general public or the Website.


The NAOS Website may link to other websites, including the company’s official profiles on social media, and you are informed that by pressing on these links you will be directed to a website for which NAOS is not responsible. We inform you that to process your order you will be redirected to the website “”, for which NAOS is not responsible.
You must be aware that the owners of these websites external to NAOS may collect, use or transfer your personal data under different terms and conditions, so that it is recommended that, when you contact one of these websites, you learn more about their privacy policy, general terms and conditions of use or the use that may be made of cookies as we cannot control the way in which these websites use the personal information that you divulge. The official profiles of NAOS on the social media were created so that you can know more about our activities and to create an alternative channel for communicating with people who are interested in our organisation.

NAOS uses the most modern and varied technological and legal methods to prevent the alteration, loss, undue use or destruction of the personal data that it collect, uses and transfers. Nevertheless, we inform you that, due to the open, uncertain and insecure nature of the Internet, NAOS cannot be held totally responsible for the security of the transmission of personal data over the Internet although, with the aim of offering you the greatest guarantees in this area, we do frequently review the technical measures implemented.
NAOS informs its Users of the use of cookies on this website. Cookies are temporary files automatically inserted into the User’s system, which make it possible to offer personalised content. However, the cookies used are associated anonymously with the User and his or her system, without providing any reference whatsoever to the User’s personal data. In all cases, if the User considers it necessary, he or she may alter the system settings (from the browser toolbar) to deactivate or delete all cookies.

You can contact us whenever you wish to ask us a question about our Privacy Policy and to exercise your rights of access, rectification, cancellation and opposition. To do so please send an e-mail to this address:, or write to: NAOS, S.L., Calle Quintana, 12, MADRID 28008, attaching a copy of your official identity document.
NAOS will then update, correct and/or delete your Personal Data as requested.

ACCEPTANCE: I have read and accept the NAOS PRIVACY POLICY